Acronis archive open error

Type in the name of the user under which you are logged in* and click Check Names. Then click OK:

Tick off Full control ->Allow:

Now you can mount or open the backup.

More information

*To check the name of the user under which logged in hit Alt-Ctrl-Del, then click Start Task Manager. In Task Manager click Users and check the name:

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Knowledge Base

4151: Mounting Acronis True Image Home 2010 Backup in Windows 7 or Windows Vista Fails with «Archive Open Error»

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Относится к:

Операционные Систем::

Last update: 13-09-2010

Add full security permissions to the backup file to solve the issue

This article applies to:

Symptoms

1. You boot from Acronis True Image Home 2010 Bootable Media and create a backup of your disks or partitions;
2. You boot in Windows 7 or Windows Vista and try to mount or open the created backup;
3. The operation fails with the following error message:

An error occurred while opening the backup archive.
Cannot continue the operation as either the backup is corrupted or it is
being used by another process, for example the backup has been
mounted as a disk.

Cause

User account under which you are logged in Windows and are trying to mount or open the backup does not have enough security permissions for the file.

Solution

If the backup is on a network share, please copy it to the local disk.

Set full security permissions to the backup file:

• Right-click on the backup file and click Properties ->Security;
• On the Security tab click Continue (Windows 7) or Edit (Windows Vista):

Type in the name of the user under which you are logged in* and click Check Names. Then click OK:

Tick off Full control ->Allow:

Now you can mount or open the backup.

More information

*To check the name of the user under which logged in hit Alt-Ctrl-Del, then click Start Task Manager. In Task Manager click Users and check the name:

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Archive Open Error

I have a customer that is using Acronis True Image Home 2012 and have issues with some backup files. I currently have got a copy of 4 files with the following dates

For some reason the 5/12/13 will open but the other 3 all report «An error occurred while opening the backup archive». I’ve checked permissions as noted on another post here but all are exactly the same. I desperately need to get into the 24/4/14 one to restore some files

Just to add to this, I’ve used the boot disk and when clicking on the latest file, I get the message «This is not the last volume of the backup archive»

Can you provide the compete tib name for each file and the file sizes. That may give us a clue as to the type backup file which is involved. Unfortunately, there is no repair mechanism.

Hopefully, all files are inside the same folder or together on the same root as one may be dependent upon the presence of the others.

Kate.tib — 116Gb — 31/1/14
Kate2.tib — 128Gb — 5/12/13 — Only one that works
Kate3.tib — 123Gb — 17/4/14
Kate4.tib — 7Gb — 24/4/14

Stuart,
Thank you but the names are of no help. More detailed naming began with 2013.

Have you tried opening this using a TI Recovery CD either of 2012 or 2013 or 2014 or a fresh version of 2012.

To be sure all are in one folder.

I can’t be of any help. Based on its size, I «assumed» that the 7GB is based on the 123GB file

One of the commitments Acronis make to its users is that it will help in recovery issues but this is with the owner of the license email account.

One optioin would be for you to download the 2014 trial version.
Then register the trial license and registering will give you access to download the ISO bootable media file.
After downloading the iso, you can burn that file to CD. For example, using Win7, you can right click on the iso file and choose OPEN WITH «windows disk image burner».

After you have a 2014 version Recovery CD,
Try opening the files using this CD.
If still no success, contact Acronis supportlive chat for help as a recovery problem.

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Knowledge Base

23362: Acronis True Image Home 2011: «Failed to open an archive» Error Message While Validating or Recreating Backup Settings for a Split Backup

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Applies to:

Operating Systems:

Last update: 22-11-2013

Move all backup volumes to the same folder

This article applies to:

• Acronis True Image Home 2011

Symptoms

1. You add a split backup using Browse for backup;
2. You choose Recreate backup settings in the context menu and save without any changes:

You receive the following error message:

Failed to open an archive

Error code: 0x000B007F+0x00040011+0x0000FFF0+0x80070002

Error code: 0x00640056+0x000B007F+0x00040011+0x0000FFF0+0x80070002

1. You have a split backup without the last volume;
2. You choose Validate Backup in the context menu;

A warning appears, and you click Ignore this version:

Validation operation fails. In the logs you see the following message there:

Error code: 0x00640056+0x000B007F+0x00040011+0x0000FFF0+0x80070002

Cause

The last volume or a folder from which you have added a backup does not exist.

Solution

1. Make sure the folder, from which you have added the backup, exists.
2. Move all backup volumes to that folder.

More information

If the issue persists or you need assistance, please contact Acronis Support.

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«An error occurred while opening the backup archive», also obtaining version used?

I was recently supplied a .tib file from a company which required me to investigate an issue with their server. Since I didn’t have Acronis True Image prior to this, I decided to purchase it since the cost seems fair and the product may be a better alternative to what we’re using now.

However upon opening this file I receive the error

«An error occurred while opening the backup archive.

Cannot continue the operation because the backup is corrupted, or it is being used by another process, or you do not have enough permissions to perform the operation.»

I ensured I wasn’t suffering from a permissions issue reported by others.

I read other users reporting that different versions of Acronis True Image can cause this issue; if I’m using the latest version through my recent purchase, does that negate this version issue as a possibility? Is there any way to use a hex editor to determine the version they used when they created the .tib file?

The drive it was provided on was not corrupted and the client states that the image was dumped successfully so whatever the issue is, they say its on my end.

The file is a single large .tib file with no additional files, am I perhaps missing a file?

From what I read, there’s no way to fix a corrupted .tib file or extract its contents?

Thanks in advance

Where is the .tib backup located?

«Corrupted» is, unfortunately, a rather non-specific error message, in spite of its rather specific sounding term. It really just means that ATI can’t validate the archive, which can be caused by disk errors or connection errors, rather than any problems with the .tib file itself.

I am not staff and am not paid. I provide help on a volunteer basis on my own time.

The .tib backup file is located on my workstation. Prior to that it was also inaccessible on a healthy USB drive which was given to me by the other folks.

Do you know which version of True Image was used to make the tib file?

Is it of a disk image or a files and folders backup? If a disk image you might be able to mount or explore it.

It might be part of a chain, and without the rest of the chain nothing useful can happen.

What happens if you try to access the drive from the Linux environment — the Recovery Media?

Does the file size appear as zero bytes when you view it in Windows Explorer or any other file manager?

On a clear disk you can seek forever

The .tib backup file is located on my workstation. Prior to that it was also inaccessible on a healthy USB drive which was given to me by the other folks.

«My workstation» meaning what? It was on a second internal drive?

External USB drives can cause corruption error messages if the connection is not solid. Don’t connect via a hub, a port in a monitor, a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case. See if that works better.

Also, see Colin’s points.

I am not staff and am not paid. I provide help on a volunteer basis on my own time.

The drive, file, and transfer did not produce a corrupt file. Let me elaborate so I don’t come off as arrogant — they saved the file to another internal drive on their server, directly from their Acronis software. They copied it to a USB drive, gave me the drive, I copied the file to my system, can’t open the file. Could not open the file on the USB drive either.

I then asked one of their IT people to compare the MD5 and SHA-1 of their file on their server with the file I have on my workstation and it matches. So basically, the file someone produced is the file I have.

I was told by someone at the site that this was a one-off dump of the drive which they took their server offline to produce and the software stated it was successful. I’m not sure who created it so I can’t ask for specifics, all I know is that I was handed a drive with a file I didn’t recognize until googling and I have this .tib file here, bought the software to read it but the software states its corrupted. I have a feeling they used an Acronis boot disc of some sort since the story was the server was offline for a few hours to create this image.

I might just go to the site and do it myself with disk2vhd but I wanted to save the drive since I have the file now.

Is there any way to determine what they used by analyzing the header of the .tib file with a hex editor?

Thanks for the responses gents!

Edit: I should also state that I’m sure this is an Acronis file of some sort not just because of the .tib extension but it also follows the naming pattern of C-Drive_full_b1_s1_v1.tib.

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